- Knowledge of the function, process and systems

- Ability to use the desktop computer systems

- Coaching and feedback ability

- Strong written and verbal communication

- Solid sense of urgency

- Knowledge of the US insurance industry

Strong data comprehension skills – read and carefully interpret business

- Manage teams and ensure service level targets are met

- Motivate team members and control attrition

- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

- Provide coaching and feedback to team members to enable them to improve their performance

- Assist new hires such that they are productive on the floor in the shortest possible time frame

- Handle escalations.





- Provide inputs on process and system to the team members.

- Client interaction, where required at the level of Supervisors

- Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards.

- Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy

Effectively manage queue and balancing of work loads

Graduate

📌 Lead Assistant Manager-Back Office-Policy Administration (Maharashtra)
🏢 EXL Talent Acquisition Team
📍 Maharashtra