Key Accountabilities/Duties & Responsibilities:

- Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, Sustainability, recent team member orientation, departmental training, communication, leadership, hospitality Guest service, performance coaching & counselling, supervisory and managerial skills and train-the-trainer training.

- Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement .

- Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs.

- Track, input, maintain and audit all individual team member training records utilizing designated systems and programs.

- Oversee and monitor all departmental training programs including, but not limited to food safety, job skills checklist, educational assistance, etc.

- Develop and distribute the monthly and annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment.





- Works closely with Management to assess, evaluate and develop training and employee development efforts that support the goals and operational needs of the business.

- Works with department Heads to identify specific training needs, including job analysis, developing performance standards and training, and assisting with development of training/procedural manuals

- Facilitates a comprehensive employee orientation, engaging new hires with Tamara policies, business goals and practices.

- Administers training programs in use, in house or outsourced, by tracking costs, participants, course preparation info, test schedules, completion data, etc

- Monitors employee recognition programs, adjusting programs/plans as needed to obtain desired results and providing departments help with developing programs specific to their department and performance needs.

Essential qualifications for the role are:

- Preferred educational qualification for the role is a graduate degree in Hotel management or any other related degree

- Minimum experience of (6 to 8) years is required for this role .

📌 L&D Manager (Bengaluru)
🏢 Tamara Leisure Experiences
📍 Bengaluru