????????? ??????? ?????????

?????????: Mumbai, Pune, Bangalore, Chennai

???? ?????: Mostly Remote | Occasional Onsite Presence Required

???????? ????????? ????

Share your resume at ???????.????????@??????.???

Please mention the ???? ??????? in the subject line.

????: L2 Production Support Engineer

???????? ??????????: 4–6 Years

We are looking for an experienced ?? ?????????? ??????? ???????? to support mission-critical applications in the banking domain.

The ideal candidate should have strong hands-on expertise in ????/?????, ???, ??????, production troubleshooting, CI/CD, and incident management, with the ability to work across global support shifts.

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- Robust UNIX/Linux and SQL expertise
- Splunk for log monitoring and analytics
- Basic Core Java for application troubleshooting
- L2 application and production support
- GitLab and CI/CD pipelines
- ITIL-based Incident, Problem, and Change Management
- Production monitoring using Grafana and AppDynamics
- Batch job troubleshooting and job scheduling
- Ansible Tower and operational automation
- MQ and mainframe job troubleshooting
- Shell, Python, or JavaScript scripting
- API workflow troubleshooting
- Kafka knowledge

????????????????




- Monitor and troubleshoot production systems using UNIX/Linux, SQL, Splunk, Grafana, and AppDynamics
- Provide L2 support for application and database issues and perform root cause analysis
- Collaborate with DevOps teams to maintain and enhance GitLab CI/CD pipelines
- Automate operational activities using Ansible Tower and scheduling tools
- Apply ITIL processes for incident, problem, and change management
- Support critical batch jobs and troubleshoot failures across mainframe and MQ environments
- Analyze support-ticket trends and drive operational improvements
- Identify opportunities for ??-?????? ?????????? and support automation agents
- Participate in global shift rotations and provide support during critical production activities

????? ?????????
- Banking domain experience, particularly payments or transactions
- Ansible Tower and job-scheduling experience
- Mainframe and MQ support exposure
- Python, JavaScript, or Shell scripting
- AI agents, ticket-trend analysis, and AI-driven operational tooling
- API troubleshooting experience
- Kafka

#Hiring #ProductionSupport #L2Support #BankingJobs #ContractJobs

📌 Production Support Engineer (Mumbai)
🏢 ORACLE FINANCIAL SERVICES SOFTWARE
📍 Mumbai