– L2 Application Support Engineer Location: AMR Tech Park, Hosur Road, Bangalore

Experience: 2–4 Years

CTC: Maximum Up to ₹6 LPA

Open Positions: 5

Work Mode: Work From Office

Shift: US Shift – Roster Based Support Window: 2:00 AM EST – 7:00 PM EST

Equivalent IST Window: 12:30 PM IST – 5:30 AM IST (next day) Candidates will work roster-based shifts within this support window and not the entire 17-hour window.

Preferred Candidate from Locations : Bangalore / Chennai

Joining: Candidates comfortable working from Bangalore and in US rotational shifts

Target Companies Moder, Stellar, Avanze, Coforge, SLK, WNS, CA and other organisations supporting US Mortgage, Title, Closing or similar enterprise applications.

Role Overview We are looking for L2 Application Support Engineers with 2–4 years of experience in application/production support. The role will provide advanced technical support for the AtClose application and act as a key technical escalation point for client-reported issues.

The ideal candidate should have strong SQL and troubleshooting skills , experience in application/log analysis , and a good understanding of REST APIs, HTTP, integrations and production incident management .

Experience in US Mortgage, Title or Closing applications will be a solid advantage.

Key ResponsibilitiesApplication & Incident Support

- Investigate client-reported incidents and identify functional and technical root causes.
- Analyse application behaviour, logs, database records, configurations and workflows.
- Reproduce production issues in lower environments wherever possible.
- Determine whether issues are related to configuration, data, infrastructure, integration or application code.
- Provide suitable workarounds where permanent fixes are not immediately available.
- Escalate confirmed application defects to Development with complete technical evidence.
- Track issues through resolution and validate fixes before ticket closure.




- Participate in P1/P2 production incident management.

SQL & Database Troubleshooting
- Write and execute SQL queries to investigate application and transaction-related issues.
- Analyse database records, relationships and data integrity.
- Identify data-related application issues.
- Support controlled data corrections where approved.
- Work with Development and DBA teams on complex database issues.
- Use application logs and database information to investigate performance-related problems.

Application & Integration Troubleshooting Provide L2 Support Across Areas Including

- Title and Closing workflows
- HUD/CD processing
- Document generation
- Recording workflows
- REST APIs and external integrations
- SFTP and file-based integrations
- Batch processes
- User/account configuration
- Application configuration
- Session and authentication issues
- HTTP/API response failures
- CORS, timeout, connectivity and gateway-related issues

Coordinate with Infrastructure teams for server, network and application-related incidents. Production & Problem Management
- Support production deployments and post-deployment validation.
- Support hotfix validation and emergency production changes.
- Monitor recurring application issues and identify trends.
- Perform Root Cause Analysis (RCA) for major incidents.
- Identify recurring incidents and initiate problem-management activities.
- Recommend improvements in applications, processes, monitoring and infrastructure.
- Prepare RCA documentation covering root cause, business impact, mitigation,



corrective action and preventive action.

Cross-Functional Collaboration
- Work closely with L1 Support and provide knowledge transfer.
- Partner with Development teams for defect analysis and resolution.
- Coordinate with QA for issue reproduction and fix validation.
- Work with Forms teams on document/template-related issues.
- Coordinate with Infrastructure and DBA teams.
- Support client-facing/business teams during critical production incidents.

Mandatory Skills
- Solid SQL skills
- 2–4 years of L2 Application Support / Production Support experience
- Strong troubleshooting and analytical skills
- Experience analysing application and server logs
- Understanding of REST APIs and HTTP
- Knowledge of web applications and browser technologies
- Experience with SFTP/file-based integrations
- Experience with ticketing and incident-management processes
- Understanding of Incident, Problem, Defect and Change Management
- Good communication and documentation skills
- Willingness to work in US roster-based shifts from Bangalore

Preferred Skills Candidates with any of the following will have an advantage:

- US Mortgage / Title / Closing domain experience
- Experience supporting Mortgage or Title applications
- Angular / Java / JBPM or similar enterprise application technologies
- SQL Server
- AWS or Azure environments
- Application Insights or similar monitoring tools
- CI/CD and release-management exposure
- Experience preparing RCAs for production incidents

Reporting & Stakeholder Interaction Reports To: Support / Delivery Manager

Works Closely With: L1 Support, Development, QA, Forms Team, Infrastructure, DBA and Client/Business Teams.

Mortgage/Title/Closing domain experience would be an added advantage.

Skills: management,application,atclose application,infrastructure,troubleshooting,rca,l2 application support,sql,database,incident management,https,rest api

📌 Application Support Engineer for US Mortgage - Bangalore (Bengaluru)
🏢 Varsal Terra Technology
📍 Bengaluru