Role: Manager

Experience: 10-18years

Summary about Organization A career in Managed Services at PwC offers unparalleled opportunities to excel in the field of global delivery capabilities. With PwC's leading expertise and resources, you can refine and strengthen your skills while making a significant impact in delivering exceptional services to clients worldwide. The team consists of highly skilled resources that can assist in the areas of helping clients transform their business by adopting technology using bespoke strategy, operating model, processes and planning.

Youll be at the forefront of helping organizations around the globe adopt innovative technology solutions that optimize business processes or enable scalable technology. Our team helps organizations transform their IT infrastructure, modernize applications and data management to help shape the future of business.

An essential and strategic part of Advisory's multi-sourced, multi-geography Global Delivery Model, the Acceleration Centers are a dynamic, rapidly growing component of our business. The teams out of these Centers have achieved remarkable results in process quality and delivery capability, resulting in a loyal customer base and a reputation for excellence.

Job responsibilities mainly include activities driven towards delivering results, SAM capability transformation, License Cost Benchmarking and Usage Tracking, SAM Tool implementation, work directly with project teams and facilitate meetings to enable decision making, organize and prepare recommendations to optimum use of technology.

Position Requirements:

Knowledge Preferred

As part of PwC’s Managed Services practice, the Service Management and Operations capability helps our clients run their business through innovative technology solutions and effective Service Management Operations. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets.

We aim in providing excellence in following areas-

Architecture & Automation:





- Enterprise Architecture – EA function, Component and Information Architecture
- Automation – Process Optimization, BPM, Low Code, EC

Operations & Technology Resilience:

- Operation Resilience and Disaster Recovery
- Resilient Infrastructure
- Cloud Ops and Resilience Control Framework

Systems Modernization & Technical Delivery:

- Systems Modernization
- Modern Delivery Solutions – Agile Consulting, Product Management; DevOps Consulting
- Technical Delivery

Service Management & Operations:

- FinOps & IT Asset Management
- Intelligent Operations
- Core ServiceNow Transformation & SM&O; Technology Implementation

Skills & Competencies Demonstrates intimate-level abilities and/or a proven record of success with:

- Leading large scale Software Asset Management frameworks at Enterprise level
- Designing and implementing software asset management processes, tools, and operating model to effectively manage the lifecycle of software asset license compliance.
- Defining the requirements as a Product Owner for the implementation and managed service operation of Software Asset Management tools specifically Service SAMPro or Flexera or SNOW, including integrations with discovery sources.
- Reviewing and interpreting software contracts including enterprise agreements, subscriptions and , support contracts for top publishers
- Developing and maintaining entitlement license positions for software publishers
- Conducting SAM data validation and supporting planning and preparation for publisher renewals
- Managing hardware and software asset lifecycle processes and identify opportunities for optimization, savings, and risk mitigation.




- Understanding of discovery and inventory tooling capabilities
- Ability to provide experience and guidance to Application Rationalization
- Act as a subject matter expert and provide training, coaching, and support to team members and stakeholders on SAM processes, tools, and compliance requirements.
- Broad IT Asset Management and ITSM experience
- Big 4 experience is preferred.

Demonstrates intimate-level abilities and/or a proven record of success in the following areas:
- Identifying and developing opportunities to assist clients with organizational maturity.
- Bringing together the right perspectives, identify roadblocks, and integrate feedback from clients and team members.
- Managing delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind.
- Having a passion for developing and growing team members.
- Communicating complex information simply.
- Finding yourself in the role of advisor and peer to others.
- Approaching new projects with an open mind.
- Believing empathy for coworkers and customers is key to your success.
- Valuing learning from mistakes and asking for help when needed.
- Persevering through challenges.
- Ability to multi-task and prioritize with great initiative and can-do attitude.
- Ability to grasp innovative technologies quickly.
- Believing in the value created by diverse teams and can adapt to a variety of working styles.
- Developing thought leadership materials to further your knowledge and create new relationships.

Qualifications

- Bachelor's degree in IT, Computer Science, or related field.
- Minimum 10 years of experience.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced setting.

Work location:

- Anywhere in USA

Certification Preferred:

- ITIL 4 & CSAM Certification (IAITAM)
- ServiceNow Certification(s)
- Flexera Certification(s)
- SNOW Certification(s)

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