We are looking for enthusiastic and technically inclined IT Support Executives to join our team and provide technical support for LocatR software and related computer/networking issues.

The ideal candidate should have positive knowledge of computers, basic troubleshooting skills, and a willingness to learn software and technical support processes. Candidates with networking knowledge will be preferred.

Freshers with a BCA, B.Sc., or similar computer/IT-related qualification are welcome to apply.

Key Responsibilities

- Provide technical support to customers/users for LocatR software.
- Troubleshoot software, computer, and basic networking-related issues.
- Assist users with software installation, configuration, and troubleshooting.
- Diagnose and resolve basic hardware, operating system, internet, LAN, and connectivity issues.
- Guide users over phone, email, or other support channels.
- Identify technical issues and escalate complex problems to the appropriate technical team.
- Maintain proper records of customer issues and resolutions.
- Learn and understand LocatR software features and provide effective user support.




- Follow standard IT support and troubleshooting procedures.

Required Skills

- Good knowledge of computers and Windows operating systems.
- Basic understanding of computer hardware and software.
- Good troubleshooting and problem-solving skills.
- Basic knowledge of networking concepts such as LAN, IP address, Wi-Fi, routers, switches, and internet connectivity is an advantage.
- Good communication skills.
- Ability to understand and resolve user problems patiently.
- Willingness to learn new software and technologies.

Candidate Profile

- Good computer knowledge and technical aptitude.
- Interested in building a career in IT Support / Technical Support.
- Candidates with networking knowledge will have an added advantage.
- Good verbal and written communication skills.
- Should be comfortable working from the office.
- Should be a quick learner and capable of handling user/customer technical queries.

Significant This is a Work From Office position. Remote/Work From Home is not available for this role.

📌 It Support Executive (Kolkata)
🏢 LocatR.Ai
📍 Kolkata