Job title : IT Service Engineer

Reports to : VP Operations

1. JOB Purpose The IT Service Engineer will be responsible for ensuring smooth day-to-day IT operations by providing timely and effective technical support to employees across the organization. The role involves resolving hardware, software, network, and system-related issues, managing IT assets, supporting employee onboarding and offboarding, and maintaining IT infrastructure to ensure uninterrupted business operations and seamless end-user experience.

This position is located in Hyderabad, Telangana, India

2. DUTIES AND RESPONSIBILITIES

- Provide first-level technical support to employees for hardware, software, network, email, and IT-related issues, ensuring timely resolution.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Set up workstations, user accounts, email IDs, and system access for new employees, and ensure timely deactivation during employee separation.
- Respond to and resolve IT support requests through the organization's helpdesk or ticketing system within defined service levels.
- Monitor, maintain, and troubleshoot office IT infrastructure, including LAN/Wi-Fi connectivity, internet access, and conferencing equipment.
- Manage IT assets, including procurement support, inventory tracking, software licensing, warranty records, and periodic asset verification.
- Experience on SharePoint access permissions and Microsoft Intune, Microsoft Entra ID and Microsoft 365 admin centre
- Install, update,



and maintain operating systems, business applications, antivirus software, and security patches on end-user devices.
- Coordinate with external IT vendors and service providers for hardware repairs, AMC support, software installations, and issue resolution.
- Maintain accurate documentation of IT assets, support tickets, system configurations, standard operating procedures (SOPs), and user manuals.
- Ensure compliance with IT security policies by implementing user access controls, password management, data backup, and endpoint security practices.
- Provide technical support for meeting rooms, audio-visual equipment, video conferencing platforms, and office IT infrastructure during business meetings and events.
- Identify opportunities to improve IT support processes, enhance user experience, and contribute to the effective and reliable operation of the organization's IT environment.
- Escalate complex technical issues to internal teams or external vendors when required and ensure timely follow-up until resolution.

3. QUALIFICATIONS

- Bachelors degree in computer science, Information Technology, or a related field.

4. EXPERIENCE

- 25 years of experience in IT Support, Helpdesk, Desktop Support or End-User Computing.

5. PHYSICAL REQUIRMENT

This is a largely sedentary role.

- This position is fully officebased (onsite).
- Job may require availability beyond standard working hours to support priority business needs, audits, or inspections.

6. DIRECT REPORT NA

📌 IT Service Engineer (Hyderabad)
🏢 Ocugen
📍 Hyderabad