Details

Position: Desktop Support Engineer – Project Role

Location: Bellandur, Bengaluru, Karnataka

Project Duration: 18th September 2026 to 5th October 2026

Work Schedule: 5 Days a Week

Experience: 3–5 Years

About us

We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 30+ years, we have delivered millions of pounds in cost savings to our clients.

With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. We are, and always will be, allied to our client's needs and objectives.

Our team is at the heart of our business, and we are proud of each one of them. They are exceptional, and we are looking for more exceptional people to join us.

Key responsibilities

Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote)

Troubleshoot and resolve escalated issues from L1 within defined SLAs

Support Windows 10/11, mac OS, and mobile platforms (i OS, Android)

Manage and support Microsoft 365 ecosystem (Outlook, Teams, One Drive, Share Point)

Administer Active Directory, Azure AD, and user lifecycle management

Perform device provisioning using tools like Intune / Autopilot / SCCM

Diagnose hardware issues and coordinate with vendors for repairs/replacements

Support VPN, remote access, and hybrid work environments

Maintain accurate ticket updates in ITSM tools (Service Now, Jira, etc.)

Identify recurring issues and contribute to problem management

Collaborate with L3 teams, infrastructure, and security teams

Assist in IT projects, rollouts, and system upgrades

Ensure endpoint security compliance (patching, antivirus, policies)





Behavioural skills required

Must have very good customer-facing skills and be well-presented

Must have an assertive, confident, positive and skilled manner

Ability to engage and communicate effectively with colleagues and customers alike

Demonstrates independent and proactive thinking

Highly organised with the ability to adapt to different working environments seamlessly

Builds effective relationships both within the team and across the business scope

Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices

Must be able to work alone and unsupervised, taking the initiative when necessary

Has an understanding and respect for service delivery processes

Technical skills required

Windows 10/11 troubleshooting, performance tuning, registry, policies mac OS basic support and device troubleshooting

Microsoft 365: Outlook, Teams, One Drive, Share Point, Exchange Online

Azure AD (Entra ID): users, groups, MFA, SSO, conditional access

Microsoft Intune: MDM/MAM, compliance policies, app deployment

Autopilot: device provisioning and lifecycle management

SCCM/MECM: imaging, patching, software deployment

Active Directory: user admin, GPO, account management

Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting

Remote tools: RDP, Team Viewer, Any Desk, Beyond Trust.

VDI: Citrix Workspace, VMware Horizon

Endpoint security: Defender, antivirus, Bit Locker, DLP basics

Patch management: OS and application updates

Hardware: desktops, laptops, printers, peripherals

Power Shell basics: automation and troubleshooting

Log analysis: Event Viewer, system and performance logs

ITSM tools: Service Now, Jira, Remedy

Backup & recovery: user data and endpoints

File systems: NTFS permissions, shared drives

Basic server exposure: AD, DNS, DHCP, Group Policy.

Experience &Qualifications;:

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent practical experience).

Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2

📌 It Desktop Support Engineer (project) (Bengaluru)
🏢 Allied Worldwide
📍 Bengaluru