Location: Vapi, Gujarat, India

Number of positions: 2

Employment type: Full-time

Preferred sourcing market: Japan

Relocation: Candidates must be willing to relocate to Vapi, Gujarat

Compensation: Competitive; not a constraint for the right candidates

Language: English Speaking Japanese Person would be highly proffered

VISA Sponsorship: Yes, available

About the Role

We are seeking two or one exceptional guest-experience professionals to manage and represent the Infinity Experience Center, its flagship experience center in Vapi, Gujarat.

The Infinity Center welcomes VVIP guests, senior doctors, healthcare professionals,

business leaders and other distinguished visitors from across India and international markets, including the United States, Europe, Russia, Japan and other regions.

The selected professionals will be responsible for delivering highly personalized guided tours and ensuring an exceptional end-to-end experience for every guest. They will introduce visitors to history of organization, values, global presence, innovation journey, manufacturing capabilities and product portfolio.

We would particularly like to identify English speaking candidates from Japan who demonstrate the high standards of hospitality, discipline, professionalism, attention to detail and service excellence associated with Japanese hospitality culture.

Key Responsibilities:

 Welcome and host VVIP guests, senior doctors, business leaders and distinguished delegations from India and international markets.

 Conduct professional and engaging guided tours of the Infinity Center.

 Present organization's history, values, global journey, innovation capabilities and product portfolio using company-approved information.

 Understand each guest’s profile, nationality,



professional background and areas of interest before the visit.

 Personalize the tour and overall experience according to the guest’s expectations and cultural background.

 Manage the complete visitor journey, including arrival, welcome, guided tour,

presentations, meetings, hospitality arrangements and departure.

 Ensure that guests from different countries feel comfortable, respected and appropriately looked after.

 Coordinate guest itineraries with senior management, product teams, marketing,

administration, security, travel and hospitality teams.

 Maintain exceptionally high standards of grooming, etiquette, professionalism,

protocol and attention to detail.

 Ensure that the Infinity Center, exhibits, presentation areas and guest facilities are always ready for important visits.

 Develop a strong understanding of product portfolio and explain relevant information clearly and confidently.

 Work only with approved product information and avoid making unauthorized medical or clinical claims.

 Prepare guest profiles, briefing notes, visit schedules, talking points and post-visit reports.

 Anticipate guest requirements and resolve issues discreetly and efficiently.

 Collect feedback and recommend improvements to the Infinity Center experience.

 Maintain complete confidentiality regarding guests, discussions and company information.

 Support special events,



leadership visits and important delegations, including visits outside regular working hours when required.

 Provide backup coverage for the other Guest Experience Manager.

Preferred Candidate Profile

 A hospitality or customer-experience professional currently based in Japan and willing to relocate to India.

 Approximately five or more years of relevant customer-facing or guest-experience experience.

 Strong professional fluency in English, as the role involves interaction with guests from India and multiple international markets.

 Japanese language proficiency is valuable but not essential for interacting with all guests.

Experience in one or more of the following environments is strongly preferred:

o Four-star or five-star hotels o Luxury guest relations or concierge services o Executive lounges or premium front-office operations o Corporate experience centers or visitor centers o VVIP protocol and international delegation management o Premium airlines, luxury travel or high-end customer service o Healthcare, medical technology or corporate hospitality

Academic Background:

 Bachelor’s degree or equivalent professional experience preferred.

 Excellent presentation, public-speaking and storytelling abilities.

 Polished, warm, confident and professional personality.

 Solid understanding of international hospitality and cultural etiquette.

 Ability to communicate comfortably with senior doctors, executives and VVIP guests.

 Exceptional attention to detail, punctuality and personal discipline.

 Ability to remain calm and composed during last-minute changes or demanding situations.

Interested person may share their resume on [email protected].

📌 International VVIP Guest Experience & Protocol Manager (Vapi)
🏢 Zuiichi Global (随一)
📍 Vapi