- Handle inbound and/or outbound customer calls.
- Resolve customer queries professionally and within defined SLAs.
- Provide accurate information regarding products and services.
- Maintain high levels of customer satisfaction.
- Escalate complex issues to the appropriate team.
- Meet quality, productivity, and customer satisfaction targets.
Preferred candidate profile
- Excellent verbal and written English communication.
- Comfortable working in rotational/night shifts.
Working Days
- 5 Days Working
- Saturday and Sunday Fixed OFF
📌 International Voice Process Executive | Customer Support (Pune)
🏢 Confederation Of Indian Industry CII
📍 Pune
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