International Voice Process Leading MNC | Bangalore
We are hiring experienced professionals for an International Voice / Blended Process with a leading MNC in Bangalore. This opportunity is ideal for candidates with strong international customer-handling experience, excellent English communication skills, and hands-on exposure to CRM/ticketing tools.
Location: Bangalore
Work Mode: Work From Office
Experience: 1–3 Years Relevant Experience
CTC: Up to 7 LPA + Attractive Performance Incentives
Joining: Immediate Joiners Preferred
Working Days: 5 Days | 2 Rotational Week-Offs
Shifts: Rotational Shifts
Cab: Two-Way Cab Facility
Roles & Responsibilities
- Handle international customer interactions through Voice / Blended channels.
- Understand customer requirements and provide accurate, professional and timely resolutions.
- Handle queries related to E-Commerce, B2B, Order Management, Fulfilment and Customer Operations.
- Create, update and track customer cases using CRM / Ticketing Tools.
- Manage customer complaints, service requests and escalations professionally.
- Maintain accurate documentation of customer interactions and resolutions.
- Coordinate with internal teams to resolve complex customer issues.
- Follow defined SOPs, quality standards and process guidelines.
- Meet performance parameters related to quality,
productivity, customer satisfaction and resolution targets.
- Deliver a consistently high-quality customer experience while handling international customers.
Candidate Requirements
- 1–3 years of relevant experience in an International Voice / Blended Process.
- Experience handling international customers.
- Exposure to E-Commerce / B2B / Order Management / Fulfilment will be preferred.
- Hands-on experience with CRM / Ticketing Tools.
- Excellent verbal English communication skills – Mandatory.
- Good written communication and active listening skills.
- Strong customer handling, problem-solving and query-resolution abilities.
- Comfortable handling customer complaints and escalations.
- Willing to work in rotational shifts and from the Bangalore office.
- Immediate joiners / candidates with a short notice period are highly preferred.
Compensation & Perks Package: Up to 7 LPA, depending on relevant experience, previous/current CTC, skills and interview performance.
- Attractive Performance Incentives – Additional
- Two-Way Cab Facility
- 5 Days Working
- 2 Rotational Week-Offs