International Voice Process-Chennai-Spot Selection

International Voice Process-Chennai-Spot Selection

02 Sep
|
Global Serve Solutions
|
Chennai

02 Sep

Global Serve Solutions

Chennai

Roles and Responsibilities :

Call (phone hidden), (phone hidden), (phone hidden)

- Handle inbound calls from customers, resolving their queries and concerns in a timely and skilled manner.

- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions or alternatives.

- Maintain accurate records of all interactions with customers using CRM software or other tools.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job Requirements :

- 0-6 years of experience in BPO/Call Centre environment.

- Excellent communication skills in English language (spoken).

- Ability to work on international processes including inbound voice process.

- Freshers can apply for this role.

📌 International Voice Process-Chennai-Spot Selection
🏢 Global Serve Solutions
📍 Chennai

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