Job Role International Voice Process Agent We are hiring candidates for International Voice Process . The ideal candidate should have excellent English communication skills and be comfortable handling international customers over the phone.

Key Responsibilities Customer Support

Handle customer queries and concerns through international voice calls.

Provide accurate information and appropriate solutions to customers.

Resolve customer complaints professionally.

Maintain a positive customer experience throughout interactions.

Handle customer retention and follow-up activities.

Sales & Lead Generation Generate and qualify leads through cold calling.

Handle telesales and inside-sales activities as required.

Understand customer requirements and recommend suitable solutions.





Handle customer objections effectively and convert potential leads.

Achieve assigned sales and performance targets.

International Calling Communicate confidently with UK customers in English.

Maintain qualified communication and proper voice etiquette.

Handle conflicts and difficult customer situations calmly.

Follow international BPO processes, quality standards, and company guidelines.

Required Skills Excellent English communication skills.

Customer Service.

Conflict Management.

International Calling.

English Speaking.

International BPO.

Voice Process.

📌 International Voice Process Agent_Malad West (Mumbai)
🏢 JobTrade
📍 Mumbai