- Handle calls and queries from international customers.
- Provide accurate and professional customer support.
- Resolve customer queries and complaints effectively.
- Maintain call quality and meet process targets.
- Follow company policies, SOPs, and process guidelines.
- Update customer information and call details in the system.
What Were Looking For
- Excellent English communication skills mandatory.
- Strong verbal and interpersonal skills.
- Confident and professional communication.
- Positive listening and problem-solving abilities.
- Customer-focused attitude.
- Comfortable working in international voice processes.
- Willingness to work in rotational/night shifts.
- Prior international BPO/customer support experience is preferred.
Process Opportunities Candidates may be considered for International Customer Support, AR Calling, AML-related processes, and other international non-GDS or Technical processes based on profile and business requirements.
Ready to Start Your Career?
Whether youre a fresher looking for your first opportunity or an experienced professional looking for your next career move, we’d love to hear from you.
📌 International Customer Service Representative (Mumbai)
🏢 Hirekra
📍 Mumbai
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