Company Description RMV Workforce LLP is a consulting firm that supports businesses across IT, Non-IT, and BPO sectors in India. The organization focuses on helping clients drive innovation, solve complex business challenges, and transform their operations. Team members work in a collaborative, inclusive culture that values diversity, teamwork, and professional growth. RMV Workforce LLP offers opportunities for talent to elevate their careers while contributing to meaningful business outcomes.

Role Description The Customer Support Associate is a full-time, in office role based in Jaipur. This role involves responding to customer inquiries via phone, email, and chat, resolving issues efficiently, and ensuring a positive customer experience at every interaction. The associate will document cases, follow established procedures, escalate complex concerns when necessary, and provide feedback to improve support processes.

Day-to-day tasks also include collaborating with sales or training teams when required, maintaining accurate records in support systems, and meeting defined performance and quality metrics.

Qualifications





- Candidates should possess skills in Customer Support, Customer Service, and Customer Experience to handle inquiries and deliver a high standard of assistance.
- Candidates should possess Sales-related skills to identify opportunities, provide product or service information, and support upselling or cross-selling where appropriate.
- Candidates should possess Training-related skills to learn new processes quickly and, when needed, help guide customers or colleagues through procedures and tools.
- Strong communication skills in English and relevant local languages, with the ability to listen actively and convey information clearly.
- Ability to work on-site in Jaipur, manage time effectively, and handle multiple customer interactions in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM or ticketing tools; prior experience in customer-facing roles in IT, Non-IT, or BPO sectors is an advantage.
- Minimum of a high school diploma; a graduate degree in any discipline is preferred.

📌 International Customer Support (Jaipur)
🏢 RMV Workforce
📍 Jaipur