About iLiveConnect iLiveConnect is a healthcare technology company committed to improving patient access to quality healthcare through seamless coordination, personalized support, and technology-enabled care solutions.
Key Responsibilities
- Connect with patients over phone calls to understand their healthcare requirements.
- Schedule and confirm OPD appointments with doctors.
- Conduct timely follow-up calls with prospective and existing patients.
- Guide patients through the appointment booking process.
- Maintain accurate patient records and update the CRM regularly.
- Coordinate with internal teams to ensure a smooth patient experience.
- Address patient queries professionally and empathetically.
- Meet daily follow-up and appointment scheduling targets.
- Deliver a high standard of patient satisfaction in every interaction.
Eligibility
- Graduate in any discipline.
- 1-3 years of experience in customer support, telecalling, patient coordination, healthcare, relationship management, or similar roles.
- Excellent verbal communication skills in Hindi and English.
- Comfortable making and receiving a high volume of calls.
- Basic knowledge of MS Office and CRM tools is preferred.
- Prior experience in healthcare, hospitals, diagnostics, clinics, or health-tech will be an advantage.
Desired Skills
- Strong communication and interpersonal skills
- Empathy and active listening
- Relationship management
- Time management and multitasking
- Problem-solving mindset
- Attention to detail
Why Join Us?
- Be part of a fast-growing MedTech organization.
- Chance to contribute to meaningful patient care.
- Collaborative work environment with career growth opportunities.