Company Description SMC Integrated Facility Management Solutions Limited provides comprehensive facility management services for diverse clients. The company delivers integrated solutions and consulting, leveraging digitization, mechanization, and automation to improve operations. As a problem-solving organization, SMC focuses on optimizing efficiency, productivity, and cost savings for its customers.

Its award-winning technology and productivity framework support streamlined facility management and long-term value. Team members work in a dynamic, tech-enabled environment that emphasizes innovation and practical results.

Role Description The Information Technology Support Engineer is a full-time, on-site role based in Bengaluru. This role is responsible for providing day-to-day technical support to internal users, including diagnosing and resolving hardware, software, and network issues. Provide day-to-day IT support across the university campus, ensuring reliable operation of computers, networks, user devices, IT infrastructure, and technology-enabled facility systems.

The role will coordinate with university users, facility-management teams, vendors, and central IT/infrastructure teams.

Key Responsibilities

- Provide L1/L2 IT support to faculty, staff, students, administration and facility teams.
- Troubleshoot desktops, laptops, printers, scanners, projectors and other IT peripherals.
- Support campus LAN/Wi-Fi connectivity and troubleshoot basic network issues.
- Manage user accounts, password resets, access permissions and Active Directory/Microsoft 365 support.
- Install, configure and maintain operating systems and approved applications.




- Monitor and resolve IT incidents and service requests through the ticketing system.
- Maintain IT asset inventory, equipment records and preventive-maintenance schedules.
- Coordinate with AMC/OEM vendors for hardware, networking and other technology-related services.
- Support technology infrastructure used by facility-management operations, such as CCTV, access-control systems, visitor-management systems, BMS/IBMS and digital signage, where applicable.
- Assist with meeting-room, classroom and AV/VC technology support.
- Support IT requirements during university events, examinations, conferences and special programs.
- Ensure timely escalation of network, server, cybersecurity and infrastructure issues to the appropriate teams.
- Maintain IT documentation, SOPs, asset records and incident reports.
- Follow university IT policies, cybersecurity requirements, safety procedures and facility-management protocols.

Preferred Skills

- Windows 10/11 and Microsoft 365
- Active Directory
- Basic TCP/IP, DNS, DHCP, LAN/Wi-Fi troubleshooting
- Desktop and hardware troubleshooting
- Printer and peripheral support
- Basic CCTV/access-control troubleshooting
- IT ticketing systems
- Vendor/AMC management
- Positive communication and customer-service skills
- Ability to work in a large campus/facility environment

Typical Qualification

- Diploma/Bachelor's degree in IT, Computer Science, Electronics, or a related field.
- 1–3 years of relevant experience for an L1/L2 position; more for a senior role.
- Experience in a university, campus, hospital, hotel, commercial facility, or other large facility environment would be an advantage.

📌 Information Technology Support Engineer (Bengaluru)
🏢 SMC India
📍 Bengaluru