Job Role Inbound Customer Service Advisor Handle customer queries through voice calls, chat, and blended processes .

Provide accurate information and effective solutions to customer concerns.

Resolve customer complaints professionally and ensure customer satisfaction.

Handle domestic and international customer support processes as assigned.

Maintain proper customer documentation and update records accurately.

Follow company processes, quality standards, and customer service guidelines.

Demonstrate explicit voice modulation and professional communication.

Handle multiple customer interactions efficiently.

Escalate complex issues to the appropriate department when required.

Maintain accuracy and quality in all customer interactions.

Achieve assigned productivity, quality, and customer-service targets.

Key Skills BPO and Customer Support.

Chat Support and Telephonic Support.

Voice and Blended Process.

Customer Documentation.

Chat Quality Control.

Customer Query Resolution.

Voice Modulation and Voice Recognition.

International / Domestic BPO.

Non-Voice and Chat Process.

📌 Inbound Customer Service Advisor, Sanpada (Mumbai)
🏢 JobTrade
📍 Mumbai