Roles and Responsibilities

- Handle inbound and outbound communication with clients, including phone calls, emails, and in-person meetings.

- Address client grievances, especially related to refunds and dissatisfaction, with professionalism and empathy.

- Provide legal guidance and solutions to resolve client issues amicably and efficiently.

- Draft, review, and send legal notices, replies, and other correspondence related to client disputes.

- Maintain accurate records of all client interactions and legal documents.

- Attend to client complaints and negotiate settlements in accordance with company policies and legal standards.

- Resolve conflicts to ensure client satisfaction while safeguarding company interests.

- Attend police complaints, inquiries, and legal proceedings as required.





- Coordinate with external legal authorities and ensure timely compliance with legal requirements.

- Identify potential legal risks and recommend appropriate mitigation strategies.

- Assist in the development and implementation of company policies and procedures.

Qualifications & Skills:

- LL.B or equivalent legal qualification.

- Prior experience in client handling, dispute resolution, and legal compliance.

- Excellent communication and negotiation skills.

- Ability to handle sensitive and confidential information discreetly.

- Knowledge of immigration laws and regulations is preferred

📌 In-House Legal Counsel (Ludhiana)
🏢 WWICS
📍 Ludhiana