- Lead deployment, configuration, and integration of Motadata solutions
- Implement ITSM Tool & Observability across enterprise environments
- Work on ITSM/ITOM/APM use cases
- Collaborate with clients to design scalable IT monitoring and ITSM solutions
- Partner with DevOps, Product, and Support teams for seamless delivery
- Provide client training and ensure successful onboarding
- Troubleshoot and resolve implementation challenges efficiently
? Key Skills & Expertise
- Hands-on Experience with ITSM tools such as:
- ServiceNow
- ManageEngine
- Zoho Service Desk
- Knowledge of Linux, Windows, networking (DMZ, firewalls), and cloud/on-prem deployments
- Familiarity with tools like Grafana, ELK, Kibana
- Strong troubleshooting and client-facing communication skills
➕ Positive to Have
- ITIL Certification
- Experience with Power BI / Tableau / JasperBI
- Scripting or automation exposure