Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Works in a supportive and versatile manner with other departments.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Checks and verifies room status report.
- Records and completes the Attendant’s Verification Report accurately.
- Checks and replenishes Executive Bar. Raises bills for consumed Executive Bar items.
- Reports room defects.
- Reports lost and damaged items.
- Cleans and make-up guest rooms.
- Empties soiled linen.
- Cleans and tidies pantry and toilet.
- Maintains the cleanliness of corridors and surrounding back areas.
- Cleans and packs the trolley.
- Checks, cleans and maintains operating equipment including department golf carts.
- Changes light bulbs in room.
- Refreshes flowers set in guestroom.
- Provides night turndown service.
- Updates room status via telephone interface system.