Job Title: Hotel Reservation Executive Service Apartment

Role & Responsibilities

- Handle reservation enquiries received through phone calls, WhatsApp, email, website and online travel portals.
- Provide guests with accurate information regarding room/apartment availability, tariffs, amenities and booking policies.
- Convert enquiries into confirmed bookings through timely follow-ups and professional communication.
- Create, modify and cancel reservations as per company policy.
- Maintain accurate booking records, guest details, payment status and reservation notes.
- Coordinate with the Front Office, Check-in and Operations teams regarding upcoming arrivals and departures.
- Handle bookings received through OTAs such as Airbnb, Booking.com, MakeMyTrip, Goibibo, Agoda and other platforms.
- Update room/apartment availability and rates on reservation systems and online portals.
- Follow up with guests for advance payments and pending booking confirmations.
- Send booking confirmations, payment details and pre-arrival information to guests.
- Handle corporate and long-stay booking enquiries and coordinate quotations when required.
- Respond promptly to guest queries regarding location, check-in, occupancy, extra guest charges and other booking-related requirements.
- Ensure there are no overbookings or reservation errors by regularly checking inventory.
- Maintain daily reservation reports, booking status and occupancy information.
- Coordinate with housekeeping and operations teams for special guest requirements.




- Provide professional guest service before arrival and assist in resolving reservation-related concerns.

Preferred Candidate Profile
- 1–3 years of experience in Hotel Reservations, Front Office, Travel or Hospitality preferred.
- Experience in a hotel, serviced apartment or hospitality company will be an advantage.
- Good communication skills in English and Hindi.
- Comfortable handling multiple guest calls and enquiries throughout the day.
- Good knowledge of online booking portals and reservation processes.
- Basic computer knowledge including email, Excel and booking software.
- Strong follow-up and customer-handling skills.
- Good sales ability with a focus on converting enquiries into confirmed bookings.
- Ability to manage multiple reservations and work accurately under pressure.
- Polite, confident and professional communication skills.
- Freshers with strong communication and customer service skills may also apply.
- Willing to work in rotational shifts, weekends and holidays as required.

Perks & Benefits
- Competitive salary based on experience.
- Performance-based incentives, if applicable.
- Training on hotel reservation systems and OTA platforms.
- Growth opportunities opportunities within Reservations, Front Office and Hotel Operations.
- Supportive and professional working environment.

Key Skills: Hotel Reservations, Reservation Executive, Guest Handling, Call Handling, Booking Management, OTA Management, Airbnb, Booking.com, MakeMyTrip, Goibibo, Customer Service, Sales Conversion, Hospitality, Service Apartment Operations.

📌 Hotel Reservation Executive - Service Apartment (Mumbai)
🏢 Gagal Home And Hospitality Service
📍 Mumbai