Job Summary:

We are looking for a highly organized and efficient Operations Manager to ensure the smooth operation of our Offbeat resort property of 23 Rooms. The successful candidate will be responsible for managing the front-of-house and back-of-house operations, leading a team of department heads, and driving exceptional guest experiences.

Key Responsibilities:

- Manage the overall operations of the resort, ensuring efficient and effective delivery of services.
- Revenue Generation: Lead and provide effective ways to generate revenue for the functionality of the resort.
- Guest Experience: Drive exceptional guest experiences through effective communication, prompt issue resolution, and proactive service delivery.
- Communication with Travel Agency: Communicate and confirm bookings by engaging with various travel agencies.
- Quality Control: Implement and maintain quality control processes to ensure high standards of service, cleanliness, and maintenance.
- Budgeting and Cost Control: Assist in budget preparation, monitor expenses, and implement cost-saving initiatives.
- Risk Management: Identify and mitigate potential risks, ensuring compliance with safety and security protocols.
- Training and Development:



Develop and implement training programs to enhance staff skills and knowledge.
- Communication: Foster effective communication among departments, staff, and guests.
- Problem-Solving: Resolve operational issues promptly and efficiently.
- Reporting: Prepare and submit operational reports to Head Office

Requirements:

- Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience: Minimum 3-5 years of experience in operations management, preferably in a resort or hotel environment.
- Skills:
- Excellent leadership, communication, and interpersonal skills.
- Robust analytical, problem-solving, and decision-making skills.
- Ability to work under pressure and manage multiple priorities.
- Proficient in hospitality software and systems.
- Strong attention to detail and commitment to quality.
- Strong knowledge in Microsoft Office

Job Types: Full-time, Contractual / Temporary

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Food provided

Experience:
- total work: 3 years (Required)

Work Location: In person

📌 Hotel Operations Manager (Dirang)
🏢 Awoo Resort
📍 Dirang