- Drive home connect and care operations in the assigned territory. - Source and train technicians by collaborating with target colleges. - Conduct classroom and on-the-job training for technicians. - Mentor and guide technicians to enhance productivity. - Ensure zero defect execution of home connect activities. - Drive home connect installation and fault repair-related SLAs. - Ensure customer satisfaction. - Ensure adherence to processes as per company-defined SLAs.