Guest Relations Executive ; Experience- 1 to 2 years ; Location- Bangalore

1. Housekeeping Daily Routine

- Floors

- Sweep and mop all floors before office hours to ensure cleanliness and prevent dust accumulation.

- Perform a second round of cleaning post-lunch to maintain hygiene throughout the day.

- Inspect floors periodically during the day and address any immediate cleaning needs, such as spills or stains.

- Washrooms

- Clean and sanitize washrooms at least three times daily (morning before office hours, post-lunch, and evening).

- Restock toiletries (soap, toilet paper, hand towels, and air fresheners) as required.

- Check the functionality of fixtures (taps, flush systems, hand dryers) and report any malfunctions immediately for prompt repair.

- Cafeteria

- Clean tables and floors after every meal service to maintain hygiene.

- Empty trash bins, replace liners, and sanitize high-touch areas.

- Restock consumables like tea, coffee, sugar, snacks, and ensure that the coffee machine and water dispensers are functional.

- Conference and Meeting Rooms

- Clean and organize rooms before each scheduled meeting.

- Arrange chairs, tables, and required materials (notepads, markers) as per meeting requirements.

- Test audio-visual equipment (projectors, microphones) before meetings and troubleshoot issues as necessary.

- After meetings, reset the room to its standard layout and remove any used materials or trash.

2. Security Service Daily Routine

- Inbound and Outbound Materials

- Maintain an up-to-date logbook for all incoming and outgoing materials.

- Verify delivery receipts and compare them with the purchase order or material request.

- Inspect outbound materials to ensure proper authorization and compliance with company policies.

- Perform random checks to prevent unauthorized movement of materials.

- Duty Rosters

- Prepare and distribute weekly duty rosters to the security team in advance.





- Conduct daily checks to ensure security personnel adhere to their assigned duties and shifts.

- Address absenteeism or delays promptly by redistributing duties or calling in reserve staff.

- Regularly review and update the duty roster to align with organizational needs.

3. Office Tasks

- Monitor and replenish office supplies such as stationery, printer cartridges, and cleaning materials.

- Coordinate repair and maintenance requests with approved vendors and ensure timely resolution.

- Supervise office equipment functionality (printers, computers, and telephones) and report malfunctions immediately.

- Ensure proper organization of office spaces to promote productivity and a professional appearance.

4. Vendor Management

- Maintain a detailed database of all approved vendors, including contact details, service agreements, and performance records.

- Ensure timely collection of invoices and bills from vendors.

- Conduct periodic vendor performance evaluations based on quality, timeliness, and cost-effectiveness.

- Establish clear communication channels with vendors to address any service-related issues promptly.

5. Payment Process

- Bill Collection and Verification

- Collect all invoices and bills from vendors and cross-check them against purchase orders or service agreements.

- Verify the accuracy of billed amounts and ensure they reflect delivered products or completed services.

- Transfer to Accounts Team

- Compile a detailed summary of verified bills, including relevant supporting documents (receipts, delivery notes).





- Submit the verified bills to the accounts team for processing within the specified timeline.

- Regularly follow up on payment statuses to ensure timely disbursement and maintain good vendor relations.

6. Travel Plan and Approvals

- Travel Plans by Employee Bands

- Band Option-1: Economy class tickets and shared accommodations in budget-friendly hotels.

- Band Option-2: Business class tickets and individual accommodations in mid-range or premium hotels.

- Approval Process

- Receive travel requests from employees, specifying purpose, dates, and destinations.

- Validate requests against the company’s travel policy and ensure alignment with budgetary guidelines.

- Obtain necessary approvals from department heads or senior management before proceeding.

- Coordinate with travel agencies or booking platforms to finalize tickets and accommodations.

- Share detailed itineraries and booking confirmations with employees well in advance.

7. Accommodation Plans

- Maintain an updated list of approved accommodations, categorized by location and employee band eligibility.

- Negotiate corporate rates with hotels and ensure agreements are up to date.

- Book accommodations based on employee requirements, ensuring comfort and adherence to budget.

- Provide employees with all necessary information, including check-in details and emergency contacts.

8. Vendor Management

- Identify and on-board current vendors based on operational needs and maintain a thorough vetting process.

- Conduct regular price comparisons and market research to ensure competitive pricing.

- Schedule regular meetings with vendors to review service performance and address concerns.

- Maintain a transparent communication policy to ensure mutual trust and accountability.

Job Category: Admin

Job Type: Full Time

Job Location: Bengaluru

📌 Guest Relations Executive ; Experience- 1 to 2 years ; Location- Bangalore (India)
🏢 Kites Senior Care
📍 India