We are looking for a well-groomed, courteous and customer-focused Concierge to be the first point of contact for customers and ensure a warm, premium experience at KALKI Fashion.
Key Responsibilities
- Welcome and greet customers with a warm and professional approach.
- Understand customer requirements and direct them to the appropriate Fashion Consultant.
- Manage customer appointments, enquiries and waiting areas.
- Coordinate with Fashion Consultants, Store Manager, Stock and Alteration teams.
- Support VIP, bridal and high-value customers with personalised assistance.
- Ensure smooth customer movement and a premium in-store experience.
- Handle basic customer queries and escalate concerns when required.
- Maintain customer records and support follow-ups where required.
- Ensure the reception and customer areas are clean, organised and presentable.
- Maintain excellent grooming and professional communication at all times.
Requirements
- 14 years of experience in premium retail, hospitality, luxury, fashion or customer service preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with strong customer-handling abilities.
- Well-groomed and confident.
- Service-oriented and proactive approach.
- Ability to work in a quick-paced retail environment.