- Manage the Mall Information Desk and act as the first point of contact for visitors.
- Welcome and assist customers with queries related to stores, restaurants, facilities, events, offers and mall services.
- Handle customer complaints, queries and feedback professionally and ensure timely resolution.
- Maintain customer feedback and CRM records and update databases regularly.
- Support customer engagement and CRM activities conducted at the mall.
- Assist customers with loyalty programmes, memberships, promotions and campaigns.
- Coordinate with mall departments,
security, housekeeping, parking, marketing and retailers for customer-related issues.
- Make announcements and provide accurate information regarding mall activities whenever required.
- Maintain daily Info Desk reports, visitor queries, complaints and feedback records.
- Support mall events, activations and customer engagement initiatives.
- Ensure a skilled, courteous and customer-friendly experience at the Information Desk.
- Escalate critical customer issues to the concerned department/management and follow up until closure.