We are looking for a well-presented, confident, and customer-focused Guest Relations Executive to represent our high-rise and luxury residential projects. The candidate will be responsible for welcoming prospective customers, managing site visits, providing project information, and ensuring a premium customer experience.
Key Responsibilities:
- Welcome and professionally assist customers visiting the project/site office.
- Handle HNI and premium customers with excellent hospitality and professionalism.
- Explain project features, amenities, specifications, floor plans, and pricing.
- Coordinate and manage site visits and property presentations.
- Understand customer requirements and coordinate with the sales team for further follow-up.
- Maintain visitor and lead records and ensure timely follow-ups.
- Support the sales team in lead conversion and customer engagement.
- Coordinate with sales,
CRM, and project teams to ensure smooth customer experience.
- Handle customer queries and provide accurate information.
- Maintain a professional and premium environment at the sales gallery/site office.
Candidate Profile:
- Graduate with excellent communication and interpersonal skills.
- 14 years of experience in real estate, hospitality, luxury retail, aviation, banking, or premium customer service.
- Experience in high-rise/luxury residential projects will be an advantage.
- Pleasant personality with qualified grooming and presentation.
- Confident in interacting with HNI and premium customers.