1. Guest Handling

- Welcome and assist guests during their arrival and throughout their trip.

- Maintain regular communication with customers during the package.

- Understand guest requirements and provide timely assistance.

- Handle customer queries, requests and complaints professionally.

- Ensure customers receive the services promised in their package.

- Maintain a friendly and qualified relationship with guests.

1. Tour & Package Coordination

- Coordinate airport/railway station pickups and drops.

- Coordinate with drivers, hotels, restaurants, activity providers and tour coordinators.

- Ensure sightseeing and activities are conducted according to the planned itinerary.

- Confirm daily schedules with guests and service providers.

- Monitor transportation and sightseeing arrangements.

- Inform guests about meeting points, timings and itinerary changes.

- Ensure smooth coordination between the customer and operational team.

1. Problem Solving

- Act as the first point of contact for guests during their trip.

- Quickly identify and resolve operational issues.

- Escalate major complaints or service issues to the concerned team/head.

- Handle last-minute changes professionally.

- Coordinate alternative arrangements when required.





- Follow up until the customer's issue is properly resolved.

1. Customer Experience

- Regularly check whether guests are satisfied with the services.

- Collect customer feedback during and after the trip.

- Identify opportunities to improve the guest experience.

- Encourage customers to share genuine feedback/reviews after their trip.

- Maintain the service standards of Dayout Holidays.

1. Internal Coordination

- Coordinate closely with the Sales, Operations, Marketing and Tour Coordinator teams.

- Receive proper handover from the sales team before the customer's arrival.

- Verify package inclusions before service delivery.

- Update the internal team regarding important customer requirements.

- Maintain accurate records of guest-related information and operational updates.

1. Daily Reporting

- Maintain daily guest/service status updates.

- Report completed and pending services.

- Record complaints, incidents and resolutions.

- Share important operational updates with the reporting manager.

- Submit required EOD reports on time.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

- Food provided

Work Location: In person

📌 Guest Relation Executive (Kochi)
🏢 Dayout Holidays
📍 Kochi