Greetings!

Job Title: Global IT Support Engineer

Location: Gurgaon (Work from Office)

Shift: Rotational

5 days working (Mon to Fri)

Experience: Min 3 Years

Excellent communication skills required

Technical Skills

- Zendesk ticket management and routing.
- Microsoft 365 and Active Directory administration.
- Password resets, account unlocks, and distribution group management.
- VPN and MFA support.
- Windows desktop and Office application support.
- Kaseya remote support tools and SCCM
- Basic MSCRM and web application support.
- User onboarding and offboarding administration.

Operational Skills

- Incident triage and prioritization.
- SOP and KB adherence.
- Documentation and ticket updates.
- Escalation management to L2/L3 teams.
- Service ownership and SLA awareness.

Soft Skills

- Customer service orientation.
- Effective communication.
- Problem-solving mindset.
- Time management.
- Team collaboration across Infrastructure, CRM, Web, and Business teams.

To apply, pls share your resume along with below details at [email protected]

Relevant Experience:

Current CTC:

Expected CTC:

Official Notice Period:

Availability for Face to face round:

Current Location:

📌 Global IT Support Engineer@ Gurugram (Immediate joiners required)
🏢 Team Computers
📍 Gurugram