Designation -General Manager – CSR

Location -Mumbai / Delhi

Reports to - Head of EOHS & Sustainability

Team Size - Direct reports – 4

Purpose of your Role

- Tata Communications is on a journey to become a true digital infrastructure enabler in the market with the extensive portfolio of services across connectivity, collaboration, cloud, security, and mobility.
- Tata Communications operates across key geographies globally with specific focus on India, APAC, Europe, North Americas, and Middle East.
- We are seeking a seasoned and strategic leader to head Corporate Social Responsibility (CSR) and Capability Development initiatives, driving the integration of business objectives with sustainable social impact. This role will be responsible for designing and executing high-impact, scalable programs across key focus areas such as education, livelihoods, environment, and inclusion.
- The incumbent will play a critical role in shaping the organization’s social impact strategy, building partnerships, and establishing robust frameworks for impact measurement and governance.

You will be accountable for (Key Responsibilities)

Strategy & Vision

- Define and lead the organization’s CSR and capability development strategy aligned with overall business priorities
- Translate strategic goals into actionable roadmaps, scalable programs, and measurable outcomes
- Identify emerging trends and opportunities in the CSR and social impact ecosystem

Program Design & Execution

- Design, implement, and scale high-impact CSR initiatives across multiple domains (education, livelihoods, environment, inclusion)
- Ensure programs are outcome-driven, sustainable, and aligned with regulatory requirements
- Drive innovation by incorporating behavioral science, digital, and data-led approaches

Stakeholder & Ecosystem Partnerships

- Build and manage strategic partnerships with NGOs, government bodies, multilateral agencies, and community organizations




- Represent the organization in external forums, industry groups, and CSR platforms
- Foster cross-functional collaboration internally to embed CSR within business operations

Impact Measurement & Governance, CSR financial manangement

- Develop robust frameworks for monitoring, evaluation, and impact assessment both project management and financial management
- Ensure transparency, compliance, and governance in all CSR initiatives
- Leverage data and insights to continuously improve program effectiveness

Inclusion & Social Equity Focus

- Drive initiatives that promote inclusion, especially for women, youth, and underserved communities
- Strengthen programs that enhance digital and financial access

Leadership & Team Development

- Build and lead a high-performing CSR and capability development team
- Develop internal capability frameworks and leadership pipelines in the social impact space
- Champion a culture of collaboration, innovation, and accountability

Key Leadership Behaviours

- Strategic Thinking: Ability to align strategies with business objectives and future trends.
- Collaboration & Influence: Strong stakeholder management and ability to work cross-functionally.
- Agility & Adaptability: Ability to navigate change, embrace new challenges, and pivot strategies as needed.
- Results-Driven Approach: Focused on achieving business outcomes, efficiency, and scalability.
- People Leadership: Inspiring and developing high-performing teams through mentorship and empowerment.
- Execution Excellence: Solid project management, execution skills, and ability to deliver within deadlines.

Qualification & Experience





- ~15–20 years of experience in CSR, social impact, sustainability, or development sector
- Proven leadership experience in heading CSR or large-scale social programs at a corporate or institutional level
- Strong experience in strategy development, program execution, and impact evaluation
- Demonstrated ability to build partnerships across government, NGOs, and external stakeholders
- Exposure to regulatory frameworks and governance related to CSR (India context preferred)

Why Join Us

At Tata Communications, you will have the opportunity to shape and scale one of the most impactful and strategically integrated CSR portfolios in the industry. This role sits at the intersection of business strategy and social transformation, offering a unique platform to drive meaningful, measurable change at a global scale.

- Strategic Impact at Scale: Lead CSR initiatives that are deeply aligned with business priorities and have the potential to impact communities across geographies in a sustainable and scalable manner.
- Legacy & Purpose: Be part of the Tata Group’s long-standing commitment to nation-building and inclusive growth, where social responsibility is embedded in the DNA of the organization.
- Innovation & Future Focus: Drive forward-looking programs leveraging digital inclusion, technology, and data-driven approaches to create next-generation social impact models.
- Ecosystem Leadership: Engage with a diverse ecosystem of government bodies, NGOs, global institutions, and industry forums to co-create high-impact solutions.
- Leadership Opportunity: Shape the future of capability development and CSR by building high-performing teams, strengthening governance frameworks, and influencing organizational direction.
- Recognition & Influence: Represent a globally respected brand and contribute to building thought leadership in the CSR and sustainability space.

📌 General Manager- CSR (Corporate Social Responsibility) (Mumbai)
🏢 Tata Communications
📍 Mumbai