Company Description Orchha Palace and Resorts offers a haven of luxury and sophistication, blending modern elegance with timeless charm. Guests enjoy refined accommodations, attentive service, and thoughtfully designed spaces that highlight comfort and style. The property features exquisite dining experiences and curated amenities, creating a memorable stay for leisure and business travelers alike.

Team members join a professional, service-driven environment focused on delivering exceptional guest experiences at every touchpoint.

Role Description The Front Office Senior Associate is a full time, on-site role based at Orchha Palace and Resorts in Orchha. This position oversees daily front desk operations, including managing guest check-in and check-out, handling reservations, and responding to guest inquiries in person, over the phone, and via email. The role includes supervising receptionist duties, ensuring accurate records, coordinating with housekeeping and other departments, and resolving guest concerns promptly and professionally.

The Front Office Senior

Associate also supports training and guidance for front office team members, promotes service standards, and helps maintain an organized,



welcoming lobby environment.

Qualifications

- Candidates should possess strong customer service and guest relations skills, with a focus on hospitality and conflict resolution.
- Candidates should possess excellent communication skills, including clear verbal and written communication and active listening.
- Candidates should possess professional phone etiquette skills and the ability to manage multi-line phone systems.
- Candidates should possess experience in receptionist duties and front office administration, including handling inquiries and managing bookings.
- Candidates should possess proficiency in check-in and check-out procedures, reservation systems, and basic billing processes.
- Relevant experience in hotel front office or hospitality operations, preferably in a senior or supervisory role.
- Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
- Strong organizational skills, attention to detail, and a customer-centric mindset; familiarity with property management systems is an advantage.

📌 Front Office Senior Associate (Orchha)
🏢 Orchha Palace and Resorts
📍 Orchha