Job Title: Front Office Executive Hotel

Role & Responsibilities

- Handle hotel front desk operations and provide excellent guest service.
- Attend incoming guest calls, enquiries and booking-related calls professionally.
- Manage guest check-in and check-out smoothly.
- Coordinate with guests before arrival and assist with check-in details.
- Handle room booking enquiries, availability and reservation confirmations.
- Respond to guest queries, requests and complaints in a polite and timely manner.
- Coordinate with housekeeping, maintenance and other hotel departments for guest requirements.
- Maintain guest records, booking details and daily front office reports.
- Collect payments, issue receipts and coordinate pending payment follow-ups.
- Handle WhatsApp, phone and email communication with guests.
- Assist guests with hotel information, directions and basic local information.
- Ensure proper communication during shift handovers.
- Maintain a professional and welcoming front desk environment.

Preferred Candidate Profile
- Minimum 1 year of experience in Hotel Front Office,



Guest Relations or Customer Service preferred.
- Good communication skills in English and Hindi. Marathi will be an advantage.
- Comfortable handling guest calls and face-to-face communication.
- Basic computer knowledge and ability to work with booking/reservation systems.
- Polite, confident and customer-focused personality.
- Ability to handle guest complaints and difficult situations calmly.
- Willing to work in rotational shifts, weekends and holidays as required.
- Candidates from the hotel, hospitality or travel industry will be preferred.

Perks & Benefits
- Market-competitive salary based on experience.
- Incentives based on performance, if applicable.
- On-the-job training.
- Growth opportunities within hotel operations.
- Friendly and professional working environment.

Key Skills: Front Office, Guest Handling, Customer Service, Reservation Handling, Call Handling, Check-in & Check-out, Guest Relations, Hospitality, Booking Management.

📌 Front Office Executive (Mumbai)
🏢 Myotel Suites And Hotel Private
📍 Mumbai