Role & responsibilities

- Welcome and assist patients, attendants, and visitors professionally.

- Handle patient registration, appointment scheduling, and enquiries.

- Manage incoming calls and provide accurate information regarding services.

- Coordinate with doctors, technicians, billing, and other departments.

- Assist patients with the required documentation and procedures.

- Handle billing/payment-related coordination and issue receipts where applicable.

- Maintain patient records and ensure accuracy of data.

- Address patient concerns and escalate complaints to the concerned department.

- Maintain proper records of daily front-office activities.

- Ensure the reception area is clean, organized, and professional.

- Follow organizational policies, SOPs, and patient-service standards.





- Support other administrative/front-office activities as required.

Preferred candidate profile

- Graduate in any discipline.

- 13 years of experience in front office, reception, customer service, healthcare, hospital, or diagnostic centre preferred.

- Excellent communication and interpersonal skills.

- Good command of Hindi and English.

- Basic computer knowledge and proficiency in MS Office.

- Pleasant personality with a professional and customer-friendly approach.

- Ability to handle multiple tasks and work in a fast-paced environment.

- Valuable coordination and problem-solving skills.

📌 Front Office Executive (Gurugram)
🏢 Mahajan Imaging
📍 Gurugram