- Welcome and greet guests in a warm, courteous, and professional manner.

- Handle guest check-in, check-out, room allocation, and reservations efficiently.

- Attend to guest enquiries, requests, feedback, and complaints promptly.

- Maintain accurate guest records, room status, and front office documentation.

- Coordinate with Housekeeping, F&B;, Engineering, Security, and other departments for smooth operations.

- Handle guest billing, payments, and related transactions accurately.

- Provide information about hotel facilities, services, policies, and local attractions.

- Promote room upgrades and other hotel services where appropriate.

- Ensure proper shift handover and follow-up on pending guest requests.

- Maintain high standards of personal grooming, communication, and customer service.

- Follow hotel SOPs, policies, safety procedures,



and service standards at all times.

- Ensure guest satisfaction and contribute to a positive overall guest experience.

Qualification & Skills

- Diploma / Degree in Hotel Management or equivalent qualification.

- Previous experience in a hotel Front Office is preferred.

- Good communication and interpersonal skills.

- Customer-focused attitude with valuable problem-solving ability.

- Basic computer and PMS knowledge.

- Professional grooming and positive attitude.

- Ability to work in shifts, including weekends and holidays.

Pay: ₹8,758.53 - ₹28,360.46 per month

Work Location: In person

📌 Front Office Executive (Chennai)
🏢 Hotel Benzz park
📍 Chennai