We are hiring a Front Office Executive for one of our client hotels. We are looking for a customer-focused and enthusiastic candidate to join the hotel's front office team and ensure a smooth and welcoming experience for guests.
This is a great opportunity for freshers and entry-level candidates who are interested in building a career in the hospitality industry.
Key Responsibilities
- Welcome guests and provide a warm, professional reception experience.
- Handle guest check-in and check-out procedures efficiently.
- Manage reservations, room allocations, and guest information.
- Respond to guest queries, requests, and concerns professionally.
- Coordinate with housekeeping and other hotel departments for smooth operations.
- Assist in resolving guest complaints and escalate issues when required.
- Maintain accurate guest records and front office documentation.
- Operate the hotel's PMS and front office software for reservations, billing, room status, and guest management.
- Ensure proper communication during shift handovers.
- Follow hotel SOPs, service standards, and front office procedures.
- Maintain a professional and welcoming environment at the reception desk.
Requirements
- Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.
- Freshers and entry-level candidates are welcome to apply.
- Good communication and interpersonal skills.
- Customer-focused attitude and professional appearance.
- Basic knowledge of front office operations.
- Basic computer skills.
- Willingness to learn hotel PMS software and front office systems.
- Ability to work in rotational shifts.
Preferred Skills
- Front Office Operations
- Guest Relations
- Reservation Management
- Hotel PMS Knowledge
- Communication Skills
- Customer Service
- Problem Solving
What We Offer
- Opportunity to work with a qualified hotel team.
- Hands-on experience in front office and hotel operations.
- Opportunity to develop hospitality and customer service skills.
- Career growth opportunities within the hospitality industry.
How to Apply Interested candidates can apply directly through Indeed or view the complete job details and apply through ConnectsBlue: