Role Description The Front Office Associate is a full-time, on-site position based at The Fern Nest Resort Jaipur, Series by Marriott. This role is responsible for welcoming guests, managing check-in and check-out procedures, and handling reception desk activities in a skilled and courteous manner. Daily responsibilities include answering phone calls, responding to guest inquiries, coordinating with housekeeping and other departments, and maintaining accurate guest records.

The Front Office

Associate ensures that lobby and reception areas are presentable, assists with reservations and room allocations, and helps resolve guest concerns promptly. The role requires consistent adherence to resort policies, service standards, and safety procedures while supporting a positive and efficient front office operation.

Qualifications

- Strong Customer Service skills,



with experience in Check-in and guest-facing Receptionist Duties.
- Professional Phone Etiquette and clear, confident Communication abilities.
- Ability to manage front desk operations, including reservations, billing, and guest record maintenance.
- Comfort working in a fast-paced hospitality environment, with attention to detail and problem-solving skills.
- Basic computer proficiency and familiarity with hotel management or POS systems (training can be provided).
- Fluency in English; knowledge of Hindi and local languages is an advantage.
- Prior experience in front office, hotel reception, or hospitality is preferred but not mandatory.
- Availability to work flexible shifts, including weekends and holidays, as required by resort operations.

📌 Front Office Associate (Jaipur)
🏢 The Fern Nest Resort Jaipur, Series by Marriott
📍 Jaipur