Company Description Lemon Tree Hotels Limited (LTHL) is one of India’s largest hotel chains, operating across upscale, upper-midscale, midscale, and economy segments. The group manages a diverse portfolio of over 270 hotels under seven brands, including Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite. With more than 130 operational properties and many new hotels opening soon, LTHL offers extensive growth and career opportunities in hospitality.

Over 7,700 team members work together to deliver a refreshingly different guest experience through exceptional, value-driven service. To learn more, applicants can visit lemontreehotels.com or contact Central Reservations at +91-(phone hidden).

Role Description The Front Office Associate is a full-time, on-site role based at Lemon Tree Hotels in Navi Mumbai. This role is responsible for welcoming guests, managing check-in and check-out processes, and handling reservations and room assignments in a professional and efficient manner.

The Front Office

Associate responds to guest inquiries, provides information about hotel services and local attractions, and coordinates with other departments to ensure smooth operations and prompt resolution of guest requests.



Day-to-day tasks include operating the front desk systems, managing phone calls, maintaining accurate records, handling payments, and upholding brand standards for appearance and service. The role requires a solid focus on customer service, hospitality, and a positive, solution-oriented approach to guest interactions.

Qualifications

- Strong customer-facing skills, including Customer Service and Receptionist Duties, with a courteous and professional demeanor.
- Proficiency in front office operations such as Check-in, check-out, and basic reservation handling.
- Excellent Communication abilities, including clear verbal and written skills for interacting with guests and colleagues.
- Professional Phone Etiquette for managing incoming calls, inquiries, and coordination with internal departments.
- Previous experience in hotel front office or hospitality roles preferred; fresh applicants with strong interpersonal skills may also be considered.
- Ability to work flexible hours, including weekends and holidays, as per hotel operational requirements.
- Basic computer literacy and familiarity with property management systems is an advantage.
- Relevant education in hospitality, tourism, or a related field is beneficial.

📌 Front Office Associate (Navi Mumbai)
🏢 lemon tree hotels
📍 Navi Mumbai