Company Description Bagicha Wilderness is developing a chain of luxury resorts and villas designed as sanctuaries for experiential travelers. The brand focuses on providing truly luxurious stays immersed in natural surroundings, offering comfort without compromising the authenticity of the wilderness. Guests are encouraged to connect deeply with nature while enjoying thoughtful hospitality and personalized experiences.

Team members help create a calm, inspiring environment where service, sustainability, and attention to detail come together. Working here means contributing to a growing hospitality concept that values both guest experience and the natural landscape.

Role Description The Front Office Associate is a full-time, on-site role based at our property in Dapoli. This role involves welcoming guests, managing check-in and check-out procedures, handling reservations, and responding to guest inquiries in person, over the phone, and via digital channels.

The Front Office

Associate maintains guest records, coordinates with housekeeping and other departments to ensure room readiness, and supports billing and payment processes. Daily responsibilities include managing the reception desk, providing accurate information about lodge services and local experiences,



and resolving guest issues in a qualified and courteous manner. The role requires maintaining a calm, hospitable presence and representing Bagicha Wilderness in line with our luxury, nature-focused brand.

Qualifications

- Strong customer service and receptionist duties skills, with the ability to welcome guests and manage front office operations professionally.
- Proficiency in check-in and check-out processes, including handling reservations, guest registration, and basic billing procedures.
- Excellent phone etiquette and communication skills, including clear spoken English and the ability to handle guest queries politely and efficiently.
- Ability to work on-site in Dapoli on a full-time schedule, including weekends and holidays as needed.
- Basic computer literacy, familiarity with front office or property management systems, and comfort with email and messaging tools.
- Prior experience in hospitality, front office, or customer-facing roles is preferred but not mandatory.
- Strong interpersonal skills, attention to detail, and a service-oriented mindset aligned with luxury and nature-based hospitality.
- High school diploma or equivalent; additional training or certification in hospitality or tourism is an advantage.

📌 Front Office Associate (Dapoli)
🏢 Bagicha Wilderness
📍 Dapoli