– Front Desk Executive Position: Front Desk Executive Location: Ratnagiri, Maharashtra Industry: Hospitality / Resort Department: Front Office Employment Type: Full-Time ### About the Role We are looking for a friendly, professional, and customer-oriented Front Desk Executive to join our resort in Ratnagiri. The candidate will be responsible for managing the front desk, assisting guests with check-in/check-out, handling reservations, and ensuring an excellent guest experience throughout their stay. ### Key Responsibilities Welcome and greet guests in a warm and professional manner. Handle guest check-in and check-out procedures efficiently. Manage room reservations, cancellations, and booking inquiries. Respond to guest queries regarding rooms, resort facilities, services, and local attractions. Handle telephone calls, emails, and walk-in inquiries. Maintain accurate guest records and front-office documentation. Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments for smooth operations. Handle guest complaints and resolve issues professionally and promptly. Prepare and maintain daily front-office reports. Manage billing, payments, invoices, and basic cash-handling activities. Ensure proper communication of guest requests and special requirements to relevant departments. Maintain a clean, organized, and professional reception area. Follow resort policies, safety procedures, and service standards. ### Requirements Education:



Graduate / Diploma in Hospitality, Hotel Management, or a related field preferred. Experience: 0–2 years of experience in front office, hotel, resort, or customer service roles. Freshers with good communication skills may also be considered. Excellent verbal and written communication skills. Pleasant personality and professional grooming. Good customer-handling and problem-solving skills. Basic knowledge of MS Office / computer applications. Ability to work in shifts, including weekends and holidays. Knowledge of English, Hindi, and Marathi will be an advantage. Hospitality or hotel front-office experience will be preferred. ### Key Skills Front Office Operations | Guest Relations | Customer Service | Check-in & Check-out | Reservations | Telephone Etiquette | Billing & Cash Handling | Complaint Resolution | MS Office | Communication Skills | Teamwork | Problem Solving ### Salary ₹15,000 – ₹25,000 per month, depending on experience and skills. Additional Benefits: Accommodation / Food / Incentives may be provided as per company policy. ### Ideal Candidate The ideal candidate should be well-groomed, confident, polite, and comfortable interacting with guests. A service-oriented attitude and willingness to work in a resort setting are essential.

Pay: ₹10,158.42 - ₹25,000.00 per month

Benefits

- Commuter assistance

- Food provided

Work Location: In person

📌 Front Desk Executive (Ratnagiri)
🏢 Intriants HR Services
📍 Ratnagiri