- Role & responsibilities
- Generate new business opportunities through cold calling, networking, referrals, market visits, and online channels.
- Identify and develop potential customers requiring air freight, sea freight, road transportation, customs clearance, and logistics services.
- Maintain and expand relationships with existing customers.
- Understand customer shipping requirements and provide suitable logistics solutions.
- Prepare and submit competitive freight quotations and commercial proposals.
- Coordinate with the operations and pricing teams to obtain competitive freight rates.
- Negotiate rates, terms, and service conditions with customers.
- Follow up on quotations and convert leads into confirmed shipments.
- Achieve assigned monthly, quarterly, and annual sales/revenue targets.
- Maintain a healthy sales pipeline and regularly update CRM/customer records.
- Conduct regular customer visits and meetings to understand business requirements and identify new opportunities.
- Monitor market trends, competitor pricing, and changes in freight rates.
- Coordinate closely with operations to ensure smooth execution of customer shipments.
- Resolve customer concerns and ensure a high level of customer satisfaction.
- Develop long-term relationships with customers, overseas agents, and logistics partners.
- Follow up on outstanding payments in coordination with the accounts team.
- Prepare regular sales reports, forecasts, and business-development updates for management.
Preferred candidate profile
- Build and maintain solid relationships with key customers and decision-makers.
- Conduct regular business reviews with major accounts.
- Understand customer volumes, trade lanes, shipment patterns, and future requirements.
- Increase wallet share and shipment volumes from existing customers.
- Ensure prompt resolution of customer complaints and service issues.
- Coordinate with operations to ensure smooth shipment execution and customer satisfaction.
- Develop long-term contracts and strategic business relationships wherever appropriate.
Perks and benefits
- Monthly/quarterly sales incentive: Based on achievement of agreed targets
- Additional incentive for new customer acquisition
- Higher incentive slab for exceeding 100% of target
- Special incentive for high-margin/key strategic accounts
- Annual performance bonus based on overall revenue, gross profit, and customer retention