We are hiring an IT & Field Support Engineer to provide onsite and remote technical support for end-user devices and network infrastructure. The candidate should have hands-on experience in desktop support, networking, hardware troubleshooting, and IT infrastructure management.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, and other IT peripherals.
- Install, configure, and troubleshoot Windows operating systems.
- Configure and troubleshoot Access Points (APs), switches, and routers.
- Support LAN, WAN, and internet connectivity issues.
- Perform DNS configuration and basic network troubleshooting.
- Handle network cable crimping, punching, and structured cabling activities.
- Understand network cable color coding and crossover cable crimping.
- Resolve incidents and service requests through ticketing tools.
- Install and configure software, hardware, and network devices.
- Visit client locations for onsite support and issue resolution.
- Ensure timely closure of tickets as per SLA.
Required Skills
- IT Infrastructure Management
- Desktop & Laptop Support
- Windows OS Installation and Troubleshooting
- LAN/WAN Support
- Switch & Router Configuration
- Access Point (AP) Configuration
- DNS Troubleshooting
- Internet Connectivity Support
- Network Cable Crimping & Punching
- Ticketing Tools (ServiceNow, BMC Remedy, Jira, etc.)
- Hardware & Software Installation
- Strong Troubleshooting Skills
Qualification
- Diploma / BCA / B.Sc. (IT) / B.Tech or equivalent
- Relevant experience in IT Support, Desktop Support, or Field Support
Preferred Candidate Profile
- Valuable communication and customer-handling skills.
- Ability to work independently in field and onsite environments.
- Willingness to travel for client support activities.
- Experience in handling multiple support tickets and user requests.
Interested candidate can share their CVs at this email:
[email protected] or whatsapp- (phone hidden)
📌 Field supporte engineer || Gurugram
🏢 Team Computers
📍 Gurugram