Job Summary

Responsible for supporting business processes within Global Business Services, driving program management including but not limited to governance, transition and continuous improvements

Job Responsibilities

- Responsible for operational excellence in line with GBS operating model by driving governance framework as per GBS operating model
- Drive governance for GBS operational plans
- Publish operational dashboards. Trend and analyze for governance
- Track execution of operational actions. Report against plan on outcomes realized from actions
- Champion Continuous Improvement Initiatives at GBS
- Drive meeting as per agreed governance framework for all processes
- Ensure transition excellence by implementing 6D methodology for all process transfers
- Manage RAID (Risk, Action, Issue, Decision) across GBS for people, process and systems
- Escalate process risks and issues appropriately collaboratively with the Service Leaders and Operational Leaders
- Support Quality Management Team for activities as aligned




- Support regulatory and customer audits, when required
- Escalate unresolved issues to immediate supervisor
- Works in a protected manner collaborating as a team member to achieve all outcomes.
- Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
- Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
- All other relevant duties as assigned.

Job Requirements

Education

- Minimum Post Graduate, preferably in the field of Life-sciences

Knowledge, Skills and Abilities
- Excellent communication skills
- Multitasking and good at analytics
- Adept with Microsoft office suite of applications
- Capability to work in a matrix environment

Experience

- 5-8 yrs of similar industry experience

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