Opening with a leading Private Sector Bank

Role : Escalation Manager

Location : Mumbai

Note : Wholesale/Corporate Banking experience only considered

Role & Responsibilities :

-> Oversee the handling of complicated client complaints and service escalations while leading and managing the Wholesale Banking Escalation Desk and Statutory Notices.

-> Assure prompt and effective grievance resolution in accordance with CPGRAM guidelines, RBI rules, and corporate policies.

-> Before closing a case, thoroughly analyze the complaints' root causes and verify the corrective measures.

-> Utilize feedback analysis, complaint trend tracking, and NPS improvement programs to propel customer happiness and service excellence objectives.

-> To deliver sustainable process improvements, identify recurrent customer issues and work with the business, operations, product, and support teams.





-> Keep an eye on escalation patterns and create management reviews, dashboards, MIS reports, and service quality metrics for upper management.

-> Handle statutory and regulatory notices from authorities, including as information requests, lien/debit freeze instructions, revocation notices, and payment notices.

Interested candidates please share your CV on [email protected]

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📌 Escalation Manager (Mumbai)
🏢 Premier Consultants
📍 Mumbai