Role Summary The Employee Relations Policies L9 role is a specialistlevel position responsible for independently managing employee relations matters, providing policy and ER advisory to senior stakeholders, leading investigations and disciplinary decisions, and driving ER governance, risk mitigation, and process excellence.

The role acts as a trusted advisor to HR and business leadership, with a strong focus on fairness, compliance, and risk management.

Key Responsibilities

Employee Relations Case Management

- Independently manage complex and sensitive ER cases, including misconduct, grievances, ethical concerns, and policy violations.
- Lead endtoend investigations (fact finding, interviews, documentation, assessment, recommendations, and closure).
- Handling sensitive cases involving mental health issues, police matters, court proceedings, and similar concerns.
- Recommend and execute appropriate disciplinary actions, not limited to warnings, final actions, or terminations.
- Ensure timely, fair, and consistent resolution of cases while minimizing business, reputational, and legal risk.

Policy Interpretation Advisory

- Provide expert interpretation of HR policies, Code of Business Ethics, and internal governance standards.
- Advise HRBPs and business leaders on policy application, employee risk, and ER strategy.
- Drive policy communication, awareness, and adherence across the organization.

Stakeholder Leadership Engagement

- Interact directly with HR leaders and business leadership as a trusted ER advisor.




- Exercise independent judgment on ER decisions with significant daytoday and longterm impact and seek support where appropriate.
- Partner closely with Legal, Compliance, Ethics, and CI teams, including BEL and litigationsensitive matters.

Risk Mitigation Governance

- Proactively identify trends, repeat risks, and systemic issues to prevent escalations and litigations.
- Ensure timely escalation to Legal for potential or active litigation matters.
- Drive process improvements and action plan management.

Key Skills Competencies

Functional

- Solid expertise in Employee Relations, Investigations, and HR Policies
- Solid understanding of employment law principles and internal compliance
- Risk assessment and mitigation
- Documentation and case articulation

Behavioral / PsychologyDriven

- Strong emotional intelligence and active listening
- Ability to assess behavior, motivation, and situational context
- Calm, grounded handling of sensitive or distressing scenarios
- Balanced application of empathy and accountability

Experience Qualifications

- Typically 6-7 years of HR / ER experience, with significant handson ER exposure
- Prior experience managing investigations and seniorstakeholder cases
- Experience working in large, matrixed organizations
- HR / Law background preferred (not mandatory)

Level Indicators (CL9)

- Operates with close supervision
- Manages Simple and complex cases
- Recognized as a subjectmatter expert in ER Policies

Qualification To be filled by recruiter

📌 ER & Policies Specialist (Gurugram)
🏢 Accenture Solutions
📍 Gurugram