Role overview

The Engagement Manager is responsible for managing and strengthening relationships with existing clients, ensuring engagement continuity, understanding client priorities, and identifying opportunities for account expansion. The role focuses on maintaining strong client connections, coordinating with internal teams, supporting ongoing engagements, and helping convert emerging requirements into follow-on business opportunities. The individual will be accountable for client responsiveness, relationship management, opportunity identification, account growth, and successful collaboration between clients and delivery teams.

Key responsibilities

- Manage day-to-day engagement activities for assigned client accounts.

- Build and maintain strong relationships with business, technology, and senior client stakeholders.

- Develop a deep understanding of client objectives, ongoing initiatives, challenges, and future priorities.

- Serve as the primary point of contact for assigned clients and ensure timely responsiveness.

- Conduct regular client touchpoints, account reviews, and relationship-building discussions.

- Identify opportunities for additional services and account expansion within existing engagements.

- Work closely with delivery, project, and technical teams to align solutions with client expectations.

- Coordinate client requirements, feedback, concerns, and escalation management activities.

- Support proposal development, estimates, solution discussions, and follow-up activities.

- Track opportunity pipelines, stakeholder interactions, action items,



and account developments.

- Facilitate collaboration between clients and internal teams to ensure successful engagement outcomes.

- Maintain account context, stakeholder maps, relationship history, and engagement plans.

- Provide insights on client needs, market trends, and growth opportunities to leadership.

- Strengthen account continuity and contribute to revenue growth through successful account expansion initiatives.

Qualifications and skills

- Bachelor’s degree in engineering, technology, business, or a related field; MBA preferred.

- 4–6 years of overall experience in IT services, consulting, digital solutions, client engagement, or related roles.

- Minimum 3 years of experience in account management, customer success, client engagement, delivery coordination, or account expansion.

- Experience managing enterprise clients and technology-driven engagements.

- Proven ability to identify and support business growth opportunities within existing accounts.

- Strong client relationship management and stakeholder engagement skills.

- Excellent communication, presentation, and business storytelling abilities.

- Ability to effectively engage with business leaders, technology teams, and senior stakeholders.

- Good understanding of cloud (Azure/AWS), data and analytics, AI/ML, generative AI, application development, DevOps, data engineering, digital transformation, and managed services.

- Familiarity with chance management, proposals, and related activities.

Experience: 4 to 6 years

Location – Ahmedabad

📌 Engagement Manager (Ahmedabad)
🏢 Advaiya
📍 Ahmedabad