Job SummaryWe are looking for a customer-focused Customer Support Executive to join our Email Support team . The candidate will be responsible for handling customer queries and complaints through email, ensuring timely and accurate resolutions while maintaining SLA and CSAT targets . Key ResponsibilitiesHandle customer queries, requests, and complaints through the email support process .

Understand customer concerns and provide accurate and complete resolutions. Take end-to-end ownership of customer issues until resolution. Ensure all customer emails are responded to within the defined SLA .

Maintain and achieve assigned CSAT targets . Follow up with internal teams regarding customer-related issues and ensure timely resolution. Coordinate with relevant teams for pending, escalated, or complex customer concerns.

Provide regular follow-ups until the issue is completely resolved. Maintain accurate case notes and update the required systems/tracker.



Escalate unresolved issues to the appropriate team as per the escalation matrix.

Ensure professional, empathetic, and clear communication with customers. Follow company SOPs, compliance requirements, and quality standards.

Requirements Minimum 1 year of relevant experience in the same field is mandatory.BFSI preferred Experience in email/chat customer support is preferred. Excellent written and verbal communication skills. Strong customer-handling and problem-solving skills.

Ability to manage multiple customer cases and follow up effectively. Valuable understanding of SLA, CSAT, escalation, and customer ownership . Ability to coordinate effectively with internal teams. Basic knowledge of MS Excel/Google Sheets and email tools.

Willingness to work 6 days a week, from 9:00 AM to 6:00 PM .

📌 Email Support Executive (Bengaluru)
🏢 Jai Finance India
📍 Bengaluru