Customer Service Executive Email and Back Office Process

Location Ghansoli, Navi Mumbai

Process US Based Banking Process

Job Type

International Email and Back Office Process

We are hiring Customer Service Executives for a US Based Banking Process. The selected candidates will be responsible for handling customer queries, service requests and back office activities through email and internal systems.

Candidates should have good written and verbal English communication skills along with experience in handling international customers.

Responsibilities

Handle customer queries through email and back office channels Process customer requests accurately and within the defined timelines Update customer information in internal systems Follow banking process guidelines and standard operating procedures Maintain accuracy and quality while handling customer information Meet defined productivity and quality targets Escalate complex customer issues to the appropriate team Maintain confidentiality and follow data security guidelines

Requirements HSC Pass or Graduate Minimum 1 year experience in International Email or Back Office Process Experience in US Banking or Financial Services Process will be preferred Excellent English

Communication is mandatory Good written communication and email drafting skills Basic computer and typing skills Comfortable working in 24/7 rotational shifts Comfortable with 2 rotational weekly offs

Salary Up to 30000 In Hand Salary will depend on relevant experience, communication skills and overall profile

Work Location Ghansoli, Navi Mumbai

Contact Person Sam (phone hidden)

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages

- Life insurance
- Provident Fund

Work Location: In person

📌 Email process (Ghansoli)
🏢 Nexora Global
📍 Ghansoli