Service Delivery Manager

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What We Are Looking For :

- Bachelor's or Master's degree in Engineering or Computer Science
- 4 - 6 years of experience in Project Management, Service Delivery, Program Management, or Technical IT Consulting.
- Experience managing customer - facing engineering or IT services projects.
- Experience working with cross - functional and multicultural teams.
- Robust understanding of project management principles and delivery governance.
- Experience supporting proposal development, effort estimation, or bid preparation.
- Strong stakeholder management and customer communication skills.
- Excellent problem - solving and organizational skills.

Preferred Skills :

- Knowledge of Agile, Scrum and/or Waterfall project delivery.
- Experience managing KPIs, dashboards, and operational reporting.
- Understanding of financial concepts such as project margin, forecasting, and billing.




- Experience with capacity planning and resource management.
- Familiarity with continuous improvement methodologies.
- PMP, PRINCE2, Agile, or Scrum certifications are a plus.

What Makes You Successful

We're looking for someone who :

- Takes ownership and proactively solves problems.
- Enjoys working directly with customers.
- Has a strong learning mindset and continuously seeks improvement.
- Communicates clearly with both technical and business stakeholders.
- Can balance customer expectations with operational constraints.
- Is comfortable making decisions in a fast - paced consulting environment.
- Thinks beyond day - to - day operations and contributes to long - term improvements.
- Builds trust through collaboration, accountability, and execution

📌 Ekfrazo Technologies - Service Delivery Manager (India)
🏢 Ekfrazo Technologies Private
📍 India