Department: E-commerce

Location: Surat, Gujarat

Employment Type: Full-time, Permanent

Experience Required: 1-2 years

Position Overview The E-commerce Account Manager is responsible for the end-to-end management of the organisation’s e-commerce and quick-commerce business. The role covers marketplace and

D2C platforms including Amazon (Seller Central and Vendor Central), Shopify, Flipkart, AJIO,

TATA CLiQ, Myntra and Meesho together with quick-commerce platforms such as Blinkit,

Zepto, Swiggy Instamart and BigBasket.

The role spans catalogue and listing management, content optimisation, paid advertising,

availability tracking and performance reporting. The candidate will be accountable for maintaining account health, improving product visibility and conversion, and delivering consistent revenue growth across all assigned platforms. Given the differing pace and mechanics of the two channels, the position requires demonstrated capability in both traditional e-commerce and quick commerce.

Key Responsibilities

- Marketplace & Store Management
- Manage day-to-day operations across all assigned marketplace and D2C platforms
- Create, upload and maintain product listings, including variations, attributes and
- category mapping
- Maintain account health by resolving listing errors, suppressions, policy notifications
- and compliance issues
- Monitor pricing, buy box performance and competitor activity, and recommend
- corrective action
- Liaise with platform account and support teams to resolve cases and escalations in a
- timely manner
- Oversee new product launches and support the onboarding of additional sales channels

Quick Commerce Management

- Manage brand presence and daily operations across quick-commerce platforms
- including Blinkit, Zepto, Swiggy Instamart and BigBasket
- Maintain accurate listings, imagery, pack configurations and pricing across platform
- portals and dashboards
- Monitor SKU-level availability and city-wise listing live-rate, and coordinate internally to
- prevent stock-outs
- Manage city and dark-store level assortment to ensure the right products are live in the
- right locations
- Plan and execute brand-funded and platform-funded promotions, combos and
- pack-level offers
- Track share of search,



category ranking and competitor pricing within each
- quick-commerce platform
- Engage with platform category teams on new SKU onboarding, assortment expansion
- and visibility opportunities.

Content & Catalogue Optimisation

- Conduct keyword research to strengthen organic search visibility and product ranking
- Develop and optimise product titles, bullet points, descriptions and backend keywords
- Coordinate with the design team on product imagery, infographics and A+ / enhanced
- content, and manage publication and quality control
- Identify underperforming listings and implement content, imagery and pricing
- improvements to lift conversion
- Ensure brand presentation and product information remain accurate and consistent
- across all channels

Advertising & Performance Marketing

- Plan, execute and optimise paid campaigns across Amazon Ads (Sponsored Products,
- Sponsored Brands and Sponsored Display) and Flipkart PLA
- Manage campaign budgets, bidding strategy and keyword targeting to meet agreed
- efficiency targets
- Monitor ACoS, ROAS and overall return on ad spend, and reduce wastage through
- ongoing optimisation
- Manage visibility and paid placements on quick-commerce platforms, including banners,
- search placements and category listings
- Plan and execute participation in deals, coupons, promotions and platform sale events
- Evaluate campaign outcomes and recommend improvements based on performance
- data.

Reporting & Analysis

- Prepare and circulate weekly and monthly performance reports covering sales,
- advertising and channel contribution
- Track key metrics including sessions, conversion rate, ad spend, returns and
- cancellations
- Analyse performance trends, identify risks and opportunities, and present actionable
- recommendations
- Leverage AI and automation tools to improve efficiency in content creation, keyword
- research and reporting





Cross-functional Coordination

- Work closely with design, inventory, marketing and finance teams to ensure smooth
- channel operations
- Coordinate with external partners and agencies where applicable
- Maintain accurate documentation of processes, listings and campaign records

Required Qualifications & Skills

- Bachelor’s degree in Business Administration, Marketing, Commerce or a related
- discipline
- 1-2 years of relevant experience in e-commerce and quick-commerce account
- management
- Demonstrated experience across both channels is essential — candidates with exposure
- to only one will not be considered
- Demonstrated working knowledge of Amazon Seller Central, including listing creation
- and campaign management
- Hands-on experience with at least two of: Flipkart, Myntra, AJIO, TATA CLiQ, Amazon,
- Shopify, Meesho.
- Hands-on experience managing at least one quick-commerce platform such as Blinkit,
- Zepto, Swiggy Instamart or BigBasket
- Practical experience managing paid advertising campaigns and associated budgets
- Proficiency in Microsoft Excel or Google Sheets for data tracking, analysis and reporting
- Strong analytical ability with a high level of accuracy and attention to detail
- Excellent written English, with the ability to produce clear and effective product content
- Robust organisational skills and the ability to manage multiple platforms and deadlines
- concurrently.

Preferred Qualifications

- Exposure to Amazon Vendor Central operations
- Experience with bulk uploads, flat files and catalogue management at scale
- Working knowledge of Canva or Adobe Photoshop for basic creative adjustments
- Experience with Shopify or other D2C store platforms

Key Performance Indicators

- Revenue growth across assigned platforms
- Advertising efficiency measured against ACoS and ROAS targets
- Improvement in organic ranking and listing conversion rates
- SKU-level availability and listing live-rate across quick-commerce platforms
- Growth in quick-commerce revenue and city-level distribution
- Account health scores and resolution turnaround on platform issues
- Accuracy and timeliness of catalogue updates and performance reporting

📌 Ecommerce Specialist (Surat)
🏢 UniSouk
📍 Surat